InTensionAi Terms of Service

Last Updated: September 2025

InTensionAi has been intentionally architected, even at the MVP stage, as an enterprise-grade orchestration platform. Unlike typical early-stage products, it incorporates security, privacy, and governance foundations from day one including role-aware routing, data isolation, encryption, audit-ready logging, and compliance alignment. This Agreement reflects our commitment to providing a platform that is enterprise-ready in both design and posture.

This Master Services Agreement (the "Agreement") governs use of the Service (defined below). This is a legal agreement between InTensionAi, Inc. ("InTensionAi") and you or the entity you represent ("Customer"). By signing, clicking to accept, executing an order form that references this Agreement, or accessing the Service, you agree to these terms. If you do not agree, do not use the Service.

1. Definitions

1.1 Affiliate means any entity controlling, controlled by, or under common control with a party.
1.2 Customer Data means content and application data uploaded or provided by or for Customer to the Service.
1.3 Customer Personal Data means Customer Data that is personal data under applicable law and processed by InTensionAi to provide the Service.
1.4 Documentation means user guides or other materials about the Service made available by InTensionAi.
1.5 Order means an order form or other binding document specifying subscription term, quantities, and any ancillary services.
1.6 Service means InTensionAi's hosted software enterprise orchestration platform and related features, as described in an Order. The Service excludes third-party software and services not provided by InTensionAi.
1.7 Term means the period from the Effective Date through the latest expiring subscription under any Order, unless earlier terminated as set out below.

2. Access and License

2.1 License. Subject to this Agreement and payment of all fees, InTensionAi grants Customer a limited, non-exclusive, non-transferable (except as permitted herein), non-sublicensable, revocable right to access and use the Service during the applicable subscription solely for Customer's internal business purposes and in accordance with the Documentation and Order limits. Customer may permit use by its Affiliates; Customer remains responsible for Affiliate compliance.

2.2 Service Changes; Availability. InTensionAi may improve or modify the Service provided no material reduction in core functionality is made during a paid subscription. InTensionAi uses commercially reasonable efforts to provide availability and support as described in the Documentation and applicable Orders.

2.3 Suspension. InTensionAi may suspend access immediately if (a) use poses a security, legal, or operational risk, (b) required by law, or (c) Customer breaches this Agreement. InTensionAi will notify Customer and work to restore access once the issue is resolved.

3. Customer Obligations

3.1 Acceptable Use. Customer will not (and will not permit others to): (i) copy, frame, or mirror the Service except as allowed; (ii) reverse engineer or derive source code; (iii) build a competing product; (iv) circumvent technical controls; (v) publish benchmarks without consent; (vi) use the Service unlawfully, to infringe rights, or to generate or disseminate discriminatory, harmful, or deceptive content; (vii) introduce malware or interfere with system integrity.

3.2 Credentials & Accounts. Customer is responsible for account users, keeping credentials confidential, and all activities under its accounts.

3.3 Customer Data. Customer will only submit Customer Data it has the right to submit and will obtain required consents. Customer remains responsible for the accuracy, quality, and legality of Customer Data.

4. Responsible AI & Third-Party Models

4.1 Decision Support & Human Oversight. AI-generated outputs are provided solely for decision support. The Service is not a substitute for professional advice or legal compliance. Customer must review outputs and apply appropriate human oversight before using them in regulatory, financial, safety, employment, contractual, or other high-impact contexts. InTensionAi disclaims liability where outputs are used without such oversight.

4.2 Model Providers. The Service may interoperate with third-party AI models or platforms. Those providers are responsible for their services' behavior, availability, and changes. InTensionAi is not liable for third-party model errors, outages, or limitations.

4.3 Prompt Injection and Adversarial Content. Customer agrees not to use the Service in a manner intended to manipulate, evade, or degrade AI model performance through adversarial prompts or prompt-injection techniques, e.g., jailbreaking, prompt chaining, or manipulation of system behavior. InTensionAi reserves the right to implement input filtering, rate limiting, and usage controls to prevent or mitigate such behavior.

5. Fees and Payment

5.1 Fees. Fees are as stated in the Order. Unless otherwise stated, usage beyond Order limits may incur additional fees.

5.2 Invoicing; Late Payments. Unless otherwise stated, invoices are due thirty (30) days from receipt. Past-due amounts may accrue the lesser of 1.5% per month or the maximum allowed by law.

5.3 Taxes. Fees exclude taxes; Customer is responsible for all applicable taxes other than taxes based on InTensionAi's net income.

5.4 Renewals. Subscriptions renew as stated in the Order or, if silent, renew at then-current rates unless either party gives notice of non-renewal before the end of the current term.

6. Proprietary Rights; Feedback; Open Source

6.1 Ownership. As between the parties, Customer owns Customer Data, and InTensionAi owns the Service and all related IP.

6.2 AI-Generated Output Ownership. Subject to Section 6.1, Customer retains all rights, title, and interest in and to any AI-generated outputs created by the Service using Customer Data, solely for Customer's internal business purposes. Customer may use AI-generated outputs externally in the ordinary course of its business, including sharing with clients, partners, or third parties, provided such use complies with this Agreement, including Section 3 (Customer Obligations). Where Customer is acting on behalf of a third party (e.g., client or partner), Customer is responsible for obtaining the necessary rights and consents to use the Service for such purpose.

6.3 License to Customer Data. Customer grants InTensionAi a worldwide, limited, royalty-free license to host, process, and display Customer Data solely to provide and support the Service and as otherwise permitted by this Agreement.

6.4 No Training on Customer Data. InTensionAi will not use Customer Data to train foundation or generative models without Customer's prior written consent.

6.5 Feedback. Customer grants InTensionAi a perpetual, irrevocable, royalty-free license to use suggestions or feedback to improve the Service.

6.6 Open Source. Open-source components used by the Service are licensed under their own terms.

7. Confidentiality

7.1 Definition. "Confidential Information" means non-public information disclosed by a party that is marked or should reasonably be understood as confidential.

7.2 Protection. The receiving party will use at least reasonable care to protect Confidential Information, use it only to perform under this Agreement, and disclose it only to those who need to know and are bound by confidentiality obligations.

7.3 Exclusions. Information is not confidential if it is or becomes public through no fault, was known without duty of confidentiality, is independently developed, or is rightfully received from a third party.

7.4 Compelled Disclosure. The receiving party may disclose Confidential Information as required by law with prompt notice (if legally permitted).

8. Security & Data Protection

8.1 Safeguards. InTensionAi implements commercially reasonable administrative, physical, and technical safeguards, including industry-standard measures offered by its infrastructure and authentication vendors, to protect Customer Data in transit and at rest. InTensionAi maintains security controls aligned with SOC 2 Type II and ISO 27001 standards. Support for customer-managed encryption keys (CMEK) and advanced key management integrations may be available upon request, subject to technical feasibility and applicable subscription tier. Security posture is reviewed at least annually and upon material change.

8.2 Data Handling. InTensionAi processes Customer Personal Data only to provide the Service and in accordance with Customer's documented instructions in the Order and this Agreement. InTensionAi engages subcontractors (sub-processors) subject to confidentiality and appropriate safeguards.

8.3 Logs & Retention. InTensionAi does not intentionally persist AI interaction content or execution logs beyond limited authentication/session metadata retained by vendors, except as configured by Customer or required to provide support, security, or billing. Retention is governed by the published data retention policies of the relevant third-party vendors.

8.4 Deletion & Return. Upon written request or termination, and subject to Section 12, InTensionAi will delete or return Customer Data within a reasonable period, subject to routine backup and archiving constraints.

8.5 Data Subject Rights & Assistance. InTensionAi will provide reasonable assistance to respond to data subject requests and security incidents relating to the Service as required by applicable law.

8.6 Policies. Additional privacy practices are set out in InTensionAi's Privacy Policy, incorporated by reference.

8.7 Security Incident Notification. In the event of a security incident affecting Customer Personal Data, InTensionAi will notify Customer without undue delay and in any event within seventy-two (72) hours of becoming aware of the incident, in accordance with applicable data protection laws. Notification will include a description of the incident, its impact, and any mitigation or remediation measures undertaken.

9. Audit; Compliance

9.1 Use Compliance Audit. During the Term and for one (1) year thereafter, InTensionAi may reasonably audit Customer's records solely to verify compliance with license scope and fee obligations. Any audit will occur during normal business hours with reasonable notice and minimal disruption.

9.2 Remedies. If an audit reveals underpayment or material misuse, Customer will promptly pay applicable fees and reasonable audit costs.

9.3 Customer Security Audit Rights. Upon reasonable prior notice and subject to confidentiality obligations, InTensionAi will provide Customer with documentation necessary to demonstrate compliance with its data protection and security obligations. Customer may request a third-party security assessment report in lieu of on-site audits.

10. Warranties; Disclaimers

10.1 Service Warranty (Limited). InTensionAi warrants it will provide the Service in a professional manner consistent with industry standards. This limited warranty governs in case of inconsistency with general disclaimers.

10.2 Disclaimers. EXCEPT AS EXPRESSLY STATED, THE SERVICE, DOCUMENTATION, AND ANY BETA OR TRIAL FEATURES ARE PROVIDED "AS IS." INTENSIONAI DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION. INTENSIONAI IS NOT RESPONSIBLE FOR THIRD-PARTY PLATFORMS OR MODEL PROVIDERS.

11. Indemnification

11.1 By InTensionAi. InTensionAi will defend Customer against third-party claims alleging that the Service, as provided, infringes a U.S. copyright or patent, and will pay damages finally awarded or agreed in settlement, subject to exclusions (e.g., combinations not provided by InTensionAi; modifications not made by InTensionAi; use contrary to Documentation). InTensionAi may procure a license, modify the Service, or terminate the affected subscription with a pro-rated refund. This indemnity does not apply to claims arising from Customer Data, Customer misuse, or outputs generated from third-party AI models.

11.2 By Customer. Customer will defend InTensionAi against third-party claims arising from Customer Data or use of the Service in violation of law or this Agreement, and will pay damages finally awarded or agreed in settlement.

11.3 Process. Each indemnified party must give prompt notice, reasonable cooperation, and sole control of the defense to the indemnifying party (subject to settlement conditions).

12. Limitation of Liability

NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OR CORRUPTION OF DATA, OR COST OF COVER. EXCEPT FOR (A) CUSTOMER'S PAYMENT OBLIGATIONS OR (B) A PARTY'S INDEMNITY OBLIGATIONS, EACH PARTY'S TOTAL LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE FOR THE SERVICE CAUSING THE CLAIM IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. THESE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW. These limitations do not apply to liability arising from a party's gross negligence, willful misconduct, breach of confidentiality, or security incidents involving Customer Personal Data.

13. Term; Termination; Post-Termination

13.1 Term. This Agreement begins on the Effective Date and continues for the Term.

13.2 Termination for Cause. Either party may terminate for material breach not cured within thirty (30) days after written notice.

13.3 Effect; Data Export. Upon termination or expiration, Customer's right to use the Service ceases. For thirty (30) days thereafter, upon request and subject to Section 8, InTensionAi will make Customer Data (if any remains in the Service) reasonably available for export. After that period, InTensionAi may delete remaining Customer Data from active systems, subject to routine backups.

13.4 Survival. Sections 1, 5 (as to unpaid fees), 6–8, 9.1–9.2, 10–12, 14–16 survive termination.

14. Publicity

Customer logos or references may be used only with Customer's prior written consent.

15. Export; Sanctions; Anti-Corruption

Each party will comply with applicable export control, sanctions, and anti-corruption laws in connection with this Agreement and the Service.

16. General

16.1 Independent Contractors. The parties are independent contractors.
16.2 Assignment. Neither party may assign this Agreement without the other's consent, except to an Affiliate or in connection with a merger, acquisition, or sale of substantially all assets, with notice.
16.3 Force Majeure. Neither party is liable for delays due to causes beyond reasonable control.
16.4 Notices. Legal notices must be in writing and sent to the contacts in the Order (or updated in writing).
16.5 Order of Precedence; Entire Agreement. If there is a conflict, an Order (including any mutually executed addenda) controls, then this Agreement, then Documentation. This Agreement is the parties' entire agreement on the subject and may be amended only in writing signed by both parties.
16.6 Governing Law; Disputes. This Agreement is governed by the laws of the State of Delaware, USA, without regard to conflicts of law. Disputes will be resolved by confidential arbitration in Wilmington, Delaware, under the rules specified in the Order, and either party may seek injunctive relief in a court of competent jurisdiction.
16.7 Severability; Waiver. If any provision is unenforceable, it will be modified to the minimum extent necessary; the remainder remains in effect. Failure to enforce any provision is not a waiver.

End of Agreement